Privacy Policy

Scope and Applicability

This Policy applies to all personal data processed by Synergy through our website, Services, training programs, and related activities, regardless of your country of residence.

Enrolled Clients. If you are an enrolled client, your Service Agreement and any applicable addenda may impose additional terms regarding your information. Those terms supplement, but do not replace, the protections described in this Policy.

The Information We Collect

The categories of personal data we may collect depend on your interaction with us and your jurisdiction:

• Contact Information. Name, email address, mailing address, phone number, business name, and business location.
• Account & Usage Data. IP address, browser and device details, account login history, referral data, cookies, and platform analytics.
• Payment & Transaction Data. Payment information is processed securely by third-party payment processors (e.g., Stripe). We do not store full payment card information ourselves.
• Training & Platform Activity. Progress data, course completions, assessment results, and usage activity within our training platform (LightspeedVT).
• Communications. Emails, form submissions, support tickets, and other information you submit voluntarily when contacting us.
• Tracking Technologies. Data collected through cookies, the Meta Pixel, and similar technologies when you visit our website. See Section 4 for details.

Children. Our Services are not directed to individuals under 18, and we do not knowingly collect personal information from minors. If we discover that we have collected personal information from a minor, we will promptly delete it.

How We Use Your Personal Data

We process personal data only where we have a lawful basis to do so. Purposes include:

• Contractual Necessity. To deliver Services, process transactions, provide customer support, and verify your identity.
• Consent. For marketing communications, use of non-essential cookies and tracking technologies, and certain international data transfers where required.
• Legal Obligation. To comply with regulatory requirements and respond to lawful enforcement requests.
• Legitimate Interests. To improve our products and services, protect our users, secure our systems, run analytics, and develop new offerings.

Primary uses include processing payments, managing client accounts, delivering purchased Services, responding to communications, and delivering marketing in accordance with your preferences.

Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies for analytics, marketing, and site functionality. The categories we use include:

• Strictly Necessary Cookies. Enable core site functionality such as secure forms and navigation.
• Analytics Cookies. Help us understand how visitors use our website (e.g., HubSpot analytics).
• Marketing & Advertising Cookies. Support measurement of advertising campaign performance and retargeting. We use the Meta Pixel, a tracking tool provided by Meta Platforms, Inc., to measure the effectiveness of our Facebook and Instagram ads. The Meta Pixel collects data such as IP addresses, pages visited, and browser details, which is transmitted to Meta Platforms, Inc. You can learn more about how Meta uses this data at facebook.com/privacy/explanation and opt out of Meta ads targeting at facebook.com/settings/ads. Meta's Data Processing Terms are available at facebook.com/legal/terms/dataprocessing.
• Functional Cookies. Remember your preferences and settings.

Where legally required (for example, in the EEA and UK), we will obtain consent for non-essential cookies before activating them. You may adjust cookie settings in your browser at any time. Disabling certain cookies may affect site functionality.

Data Sharing & International Transfers

We may share your personal data with the following categories of recipients:

• Service Providers. Vendors performing services on our behalf, including HubSpot (CRM and email marketing), LightspeedVT (online training platform), Stripe (payment processing), Meta Platforms, Inc. (advertising measurement via Meta Pixel), and other hosting, IT, and security providers. These vendors operate under contractual confidentiality and data-processing limitations.
• Government and Legal. Governmental agencies, regulators, courts, or other parties when legally required, in response to valid legal process, or to establish, exercise, or defend legal rights.
• Corporate Transactions. Counterparties in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business or assets, subject to continuing compliance with this Policy.
• With Your Direction. Other parties when you direct us to share or make information public.

Sale or Sharing. We do not sell personal information for monetary consideration. We do not "share" personal information for cross-context behavioral advertising as defined under the CCPA/CPRA.

International Transfers. If you reside outside the United States, your personal data may be transferred to and processed in the United States or other jurisdictions with different data-protection standards. Where required, transfers from the EEA, UK, or Switzerland rely on Standard Contractual Clauses or other appropriate safeguards.

Your Privacy Rights

EEA, UK, and Swiss Residents (GDPR / UK GDPR)

Subject to the conditions and exceptions of applicable law, you have the right to:

• Access, correct, or delete your personal data;
• Restrict or object to certain processing;
• Withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing;
• Receive your personal data in a portable, machine-readable format;
• Not be subject to a decision based solely on automated processing that produces legal or similarly significant effects;
• Lodge a complaint with your data protection supervisory authority.

California Residents (CCPA / CPRA)

Subject to the conditions and exceptions of applicable law, California residents have the right to:

• Know the categories and specific pieces of personal information we collect, the sources, the purposes for collection, and the categories of recipients;
• Request correction of inaccurate personal information;
• Request deletion of personal information, subject to applicable exceptions;
• Opt out of the sale or sharing of personal information (we do not sell or share personal information as those terms are defined under the CCPA/CPRA);
• Not face discrimination for exercising any right under the CCPA/CPRA.

California residents may submit up to two free requests for specific pieces of personal information in any twelve-month period.

Other Jurisdictions

Residents of Canada, Australia, and other jurisdictions may have similar rights of access, correction, portability, and deletion under their local laws.

To exercise any of the rights above, email us at info@synergylearningsystems.net. We may verify your identity before responding and will respond within 30 to 90 days of receipt. You may also designate an authorized agent to submit a request on your behalf.

Your Choices

• Marketing Emails. You may opt out at any time by clicking "unsubscribe" in any marketing message or by emailing us directly. Transactional and service-related communications will continue regardless of marketing preferences.
• SMS Communications. Reply STOP to any text message to opt out immediately.
• Cookies & Tracking. You may adjust browser cookie settings at any time. To opt out of Meta Pixel tracking specifically, visit facebook.com/settings/ads or use a browser-level ad blocker.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, audit, tax, or reporting requirements, and to resolve disputes or enforce our agreements. Criteria we use to determine retention periods include:

• The duration of our relationship with you and the active provision of Services;
• Whether there is a legal, regulatory, or contractual obligation requiring retention;
• Whether retention is advisable in light of our legal position (for example, while statutes of limitation or pending claims remain open);
• Industry guidelines and the sensitivity of the information.

Data Security

We employ technical and organizational safeguards, including encryption in transit, access controls, secure hosting, and incident-response plans, to protect personal information. However, no method of digital transmission or storage is completely secure, and use of our Services is at your own risk.

Children's Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we discover that we have collected personal information from a minor, we will promptly delete it and terminate any associated account.

Changes to This Policy

We may update this Policy from time to time. We will post the updated Policy with a revised "Last Updated" date. If changes materially affect your rights, we will provide notice by email or website alert. Continued use of our Services after the changes become effective constitutes acceptance of the updated Policy.

Contact Us

Questions, requests, or complaints about this Policy or your personal data may be directed to:

EEA and UK Representative. If you are in the EEA or UK and require our representative's contact details for GDPR or UK GDPR matters, please email us at the address above.

Results Disclaimer

Testimonials and case studies displayed by Synergy are genuine but do not represent typical results. Success depends on many factors unique to each individual business, including commitment, effort, and market conditions. Synergy makes no guarantee of specific revenue outcomes from using its Services.